Privacy Policy

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@mylowen.com or by mail using the details provided on www.mylowen.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We refer to any information about an identifiable individual as “Personal Information”. Below are the types of Personal Information we collect and why:

Device information

  • Purpose: To load the Site accurately and perform analytics to optimize it.

  • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Personal Information collected: web browser version, IP address, time zone, cookie info, which pages or products you view, search terms, and interactions.

Order information

  • Purpose: To fulfill orders, process payments, arrange shipping, provide invoices, confirmations, screen for fraud, and send product-related communication.

  • Source: Collected from you.

  • Disclosure: Shared with Shopify and other vendors (e.g. payment gateways, shipping apps).

  • Personal Information collected: name, billing/shipping address, payment info (incl. credit card numbers), email, phone number.

Customer support information

  • Purpose: To provide support.

  • Source: Collected from you.

  • Disclosure: [Add any vendors used for support]

  • Personal Information collected: [Add relevant details or modifications]

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect data from children. If you believe your child has provided us with Personal Information, please contact us at info@mylowen.com to request deletion.

Sharing Personal Information

We share your information with service providers to help us fulfill services and obligations.

For example:

  • We use Shopify to power our store. More on Shopify’s privacy practices: https://www.shopify.com/legal/privacy

  • We may share Personal Information to comply with laws, subpoenas, warrants, or to protect rights.

Behavioural Advertising

We use your Personal Information to provide targeted marketing we believe may interest you.

Examples:

You can opt out of targeted advertising via:

Using Personal Information

We use your information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Communicate about new products, services, offers

Lawful Basis

For EEA residents (EU GDPR), we process your data under these bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Your vital interests

  • Public interest tasks

  • Legitimate interests that do not override your rights

Retention

We retain Personal Information for records unless requested for deletion. See “Your rights” for more on erasure.

Automatic Decision-Making

We do not engage in fully automated decision-making with legal or significant effect.

Shopify may use limited automation to prevent fraud, including:

  • Temporary blacklist of IPs after failed attempts

  • Temporary blacklist of credit cards for risk control

GDPR Rights

For EEA residents, you have rights to:

  • Access your data

  • Port it to another service

  • Correct, update, or delete your data

To exercise these, contact info@mylowen.com.

More info on Shopify's GDPR handling: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA

For California residents, you have the "Right to Know", request deletion or correction, and designate an authorized agent.

Contact us at info@mylowen.com.

Cookies

We use cookies for:

  • Session & persistent login

  • Checkout & shopping cart

  • Customer settings & localization

  • Analytics & targeted advertising

Cookie list: https://www.shopify.com/legal/cookies

Cookies Necessary for the Functioning of the Store

(Summarized from the tables provided)

Cookies like:

  • _ab, _secure_session_id, _shopify_country, cart, checkout, etc.
    Are used for:

  • Admin access

  • Navigation

  • Checkout processing

  • Customer login

  • Privacy settings

  • Cart handling

  • Analytics

  • Session consistency
    With durations ranging from:

  • Session only, 1 min, 30 min, 1 day, up to 20 years

Do Not Track

We do not alter data collection when we see a “Do Not Track” signal from browsers, due to lack of consistent response standards.

Changes

We may update this policy periodically to reflect legal, operational, or regulatory updates.

Complaints

To file a complaint, contact us via email at info@mylowen.com.

If unresolved, you may lodge a complaint with your local data protection authority.
EEA residents: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm